Your contract is with Mr & Mrs M.J. Lyotier and Miss E.Lyotier, trading as Snowbizz a member of ABTA.
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times
Your Financial Protection
We are a member of ABTA, (Holding ATOL No 2463 issued by the Civil Aviation Authority) which provide for your protection in the event of our insolvency
We will not impose any surcharges on the price of tour arrangements less than 30 days before departure. In addition if surcharges become necessary before that time, we will absorb an amount up to the first 2% of any surcharges that apply. Surcharges may be imposed to cover increases in transportation costs, including the cost of fuel, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, or the exchange rate applied to the particular package. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us .Should you decide to cancel because of this, you must exercise your right to do within 14 days of the date of our invoice.
To confirm your booking we require a deposit of £150 per person. You must pay the balance of your account not less than 10 weeks before departure. If full payment is not received at least 8 weeks prior to the departure, Snowbizz reserves the right to cancel the booking and retain the deposit. Balance paid by credit card will be subject to a 2% charge.
Our prices are based on the exchange rate of £1= 1.35 Euros
If the client wishes to change their booking in any way after the confirmation invoice has been issued we will do our best to help you but we will have to make charges to cover administration costs. Any amendments must be submitted in writing. The charge for all amendments including name changes and ski pack alterations is £25 per person per amendment. Any alteration made by the client within 8 weeks of departure, with respect to departure date, resort or method of travel, will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out here. Any new arrangements will be treated as a new booking. When you have made your contract with Snowbizz the company will use its best endeavours to ensure that none of the ingredients of your holiday arrangements has to be altered. However, you will appreciate that because the arrangements are planned many months in advance, sometimes changes may have to be made. Where a significant change (see below) is made you will be informed when you book or, if you have already booked, as soon as possible, if there is time before your departure. You may then: a) Accept the change, or b) book any other holiday from this brochure, or c) cancel your booking and receive a full refund of all the money paid.
In addition we will pay compensation as follows:
|Period before scheduled departure within which |
a major change is notified
|Compensation per passenger (excluding infants)|
|More than 56 days||Nil|
|56 to 29 days||£10|
|28 to 14 days||£15|
|Under 14 days||£25|
Compensation payments will not be payable where the company is forced to make a change because of “Force Majeure” (defined below). Any of the following changes are defined as significant to warrant compensation payments. For example, change of: a) scheduled UK airport; b) outward or return time by more than 12 hours; c) substitution of the accommodation booked with one of a lower classification. Please note that b) does not include flight delay as this should be covered under your normal insurance. In the unlikely event that the accommodation booked is not available in resort we will endeavour to provide accommodation of the same or higher standard. Should this not be possible we will make a disturbance payment of £25 together with a refund of any price differential.
You will appreciate that once your booking has been accepted, we will be incurring expenses on your behalf. Therefore, if you or any of your party are forced to cancel your booking we will have to make cancellation charges in accordance with the scale set out below. Cancellation should be made in writing by the person who made the booking, and sent by recorded delivery. The cancellation charges are calculated from the date on which we receive your written instructions. This charge is expressed as a percentage of the total holiday price of the person(s) making the cancellation, inclusive of all extras. If your cancellation is made more than 56 days before departure only your deposit will be forfeited.
After that time the following scale will apply:
|Period before scheduled departure within which |
a major change is notified
|56 – 29 days||50%|
|28 – 15 days||70%|
|14 – 8 days||80%|
|7 – 0 days||100%|
Snowbizz reserves the right to cancel your holiday arrangements. In the unlikely event that this should happen Snowbizz will give you as early notification as possible and you will then be entitled: a) to book any other holiday from this brochure (where the cost is less you will be paid the difference but where the cost is more you will be expected to pay the additional cost); b) receive a full refund of all monies paid by you. In addition you will be entitled to receive compensation as detailed under “alterations” except in the circumstances where the cancellation was a result of “force majeure” as detailed below.
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity, and its consequences, natural or nuclear disaster, fire, adverse weather conditions.
It is a requirement when making this contract with Snowbizz, that you take out your own ski insurance which must provide you with adequate ski cover. The policy must offer a 24 hrs telephone and repatriation service and cover off-piste skiing. In the event of any emergency should the client find that they are not adequately insured, although we will offer all reasonable assistance, it must be understood that the client will be responsible for all costs involved.
Passport, Visa and immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. At the time of publication, UK citizens do not, require a visa to visit France, but a valid 10 years passport is necessary. The name on the client’s passport must match the name on the ticket. At time of writing no health formalities were in existence for travel between UK and France.
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation, if this has affected the enjoyment of you travel arrangements. However we will not be liable where any failure in performance of the contract is due to; you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised: or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to maximum of 2 times the cost of the travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
- The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
- Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
Under EU law you have the rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of you holiday cost from us. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 www.auc.org.uk
Personal Injury Unconnected With Your Booked Travel Arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits receiving under relevant insurance policy to ourselves. We limit the cost of our assistance to you and any member of your party to £5,000.
In order to comply with the wishes of the local apartment agencies and owners, a damage deposit of £150 must be paid in resort.
It is your responsibility to check in for your flight at the time indicated on your ticket. Anyone arriving less than 60 minutes before the ticketed departure time may be refused admission to the flight and Snowbizz cannot accept liability for any additional costs that may be incurred.
Although we rarely experience complaints we do appreciate that on occasions they can arise. In the first instance any problem must be reported to our resort staff who are trained to deal with any small problems that you may encounter and in almost all cases they can usually rectify the problem causing your concern. If however your problem could not be resolved locally then you must put your complaint in writing to both the Snowbizz representative and the relevant supplier within 28 days of your return home. In the event that a dispute arising out of this contract could not be settled amicably then if the client wishes it may be referred to arbitration under special scheme devised for the travel industry by the institute of arbitrators, by arrangement with the Association of British Travel Agents. The Scheme (details of which will be provided on request) provides for a simple and inexpensive method of arbitration on documents alone, with restricted liability on the client in respect of loss. Alternatively AITO’s independent dispute settlement service (details on request) may be called upon by either side to bring the matter to a speedy and amicable solution.
FCO Travel Advice
The latest travel advice can be accessed on www.fco.gov.uk/knowbeforeyougo or ABTA info. line tel: 0901 201 5050 ( calls are charged at 50p a minute.)
Data Protection Statement
Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available upon request.
There are sometimes occasions, completely beyond our control when a flight is delayed. These delays may be caused by weather or road conditions, strikes or air traffic problems. Snowbizz shall not be liable for any loss or damage arising from delays however caused. Although our representatives will offer the maximum assistance during a delay, we cannot accept any responsibility for any expenses that you may incur. We therefore recommend that you take out insurance, which has full travel delay cover. The flight times given on our website are provisional and we cannot guarantee that flights will leave at these times or indeed at the time shown on your tickets, as the flight timings set by airlines are subject to air traffic control restrictions and are therefore particularly outside of our control. Snowbizz reserve the right to change airlines, times, aircraft types, route and arrival airport both before and after receipt of your tickets, if for operational reasons it is deemed necessary to do so.
Snowbizz reserves the right to:
- Withdraw disruptive children from any of its facilities.
- To substitute staff during any emergency, illness or similar problem.
- To exclude from the crèche children who are ill.
We aim to keep our classes small. However in order not to hold anyone back a class size may increase to a maximum of 10 – in which case we will normally split this group into 2 but on occasion we reserve the right to keep a maximum class size of 10 if in our opinion this is not to the detriment of the group. We operate zero tolerance on any form of bullying. Following one verbal warning instructors reserve the right to exclude a child from the class.
Puy St Vincent is a high altitude resort with an excellent snow record due to its well-known micro-climate. Snow cannons cover 40% of the piste to supplement the snow as required and to make sure the runs back to the resort are kept in the best possible condition. However we strongly recommend that you have an adequate snow guarantee incorporated into your insurance.